Captain
Captains are the designated supervisor, station manager, and formal leader. Embedded in stations, they have the single most significant influence over organizational performance and behaviors, of the most valuable asset: our people. Essential is understanding the obligations of all Captains:
MANAGER: Follows a “plan.” Ensures crews achieve department goals. Remain present to ensure that results are produced efficiently, safely, and effectively. i.e. Apparatus checkouts, equipment checks, risk reduction, station supplies, and operation.
LEADER: Models for fair and ethical behavior. Uses inclusive, truthful, and effective oral and written communication. Projects confidence and develops an inclusive team environment.
SUPERVISOR: Monitoring, measuring, or simply overseeing the behavior, activities, and performance of your subordinates. Handle personnel conflicts, delinquency, participation in firehouse duties, and other company-level issues.
SIMULATIONS & REVIEWS
KNOW Simple, Complicated, Complex or CHAOS
Effective leadership involves developing the ability to evaluate the context of situations, act accordingly, recognize when action is ineffective or overshooting and how to correct.
Training Tool - RESOURCE DETERMINATION
Layman, Kastros, Brunancini's, Abbot, NIST, NIOSH - All continue to strive to help us. As an IC we must develop realistic and effective heuristics then actively work to reduce cognitive bias.